Frequently asked questions.

Prices depend on distance, size, weight and speed. Every job gets one fixed, all-in price before we dispatch, with no fuel or waiting-time surcharges added later.

No. The price you accept is the price on your invoice. If something changes during the job, for example an extra stop you request, we confirm the new price with you first.

Single bookings can be paid by card through a secure payment link. Business accounts are invoiced monthly with 14-day payment terms.

Yes. Business accounts and scheduled routes receive volume pricing based on monthly delivery numbers.

For express jobs we aim to collect within 60 minutes inside the Berlin ring and within 90 minutes in the outer districts and Potsdam.

Express jobs can be booked 24/7. Book by 14:00 for same-day delivery in Berlin by 18:00, and by 16:00 for next-day delivery across Europe.

Yes. Our express and direct drive services operate 24/7, including weekends and public holidays.

From a single envelope up to a full truckload of 33 Euro pallets. Tell us the size and weight when you book and we will send the right vehicle.

Live map tracking links are launching soon. Until then, our 24/7 dispatch team gives you real-time status updates by phone or email at any point during the delivery.

Call our 24/7 dispatch line or email us with your tracking number, which starts with PP- and is in your booking confirmation.

You receive the recipient’s name, signature and the time of delivery. Business accounts also get a PDF confirmation by email.

All 27 EU member states plus the United Kingdom, Switzerland and Norway.

Most major European cities are reached next-day. For same-day delivery to cities such as Hamburg, Munich, Warsaw or Prague we recommend a dedicated direct drive.

For non-EU destinations such as the UK, Switzerland and Norway, we help you prepare commercial invoices and customs declarations and coordinate clearance with our partners.

No. You can book single deliveries at any time without an account. A business account is worthwhile if you send regularly.

Opening a business account is free, with no minimum spend and no long-term contract.

Apply online in about three minutes. Your account manager contacts you within one business day to complete the set-up.

Yes. Every delivery includes goods-in-transit cover up to €25,000. For more valuable items, declare the value when you book and add extra cover. See our Insurance and liability page for details.

Extra cover is priced as a percentage of the declared value and is added to your quote before you book. It is paid by the sender as part of the shipping price.

No. Priority Parcels never asks a recipient to pay an insurance, customs or release fee to receive a parcel, and never asks for payment by bank transfer to a private account, gift cards or crypto. If someone does, it is a scam: do not pay and contact us.

All couriers are background-checked, trained in careful handling and, for secure document deliveries, in confidential handling procedures.

We do not carry illegal goods, live animals, cash or weapons. Dangerous goods can be transported only by arrangement with ADR-trained drivers.